Frequently Asked Questions

It is a short style consultation that shows you eleven pairs of real, furnished rooms and asks which one you prefer each time. It then asks which rooms matter most to you, how you live, and what you plan to spend.

It takes two or three minutes, costs nothing, and needs no account.

One room to furnish first, photographed complete. Every piece in the photograph is marked and priced, and the result explains why the room suits you and names three things to avoid.

You can share the result with a link, and you can add the whole room to your cart in one step.

No. Before your result appears we offer to email you the plan, and you can choose to see your room straight away instead.

Your answers are stored without your name or email attached. Our privacy policy explains what we keep and why.

When your cart holds every piece of one of our rooms, checkout adds a line called Delivery credit that pays for some or all of the room's delivery. It is applied automatically, so there is no code to enter.

The easiest way to get it is the button on each room that adds the whole room to your cart in one step.

It depends on the piece. Many pieces include delivery in their price, and their product page says Shipping included. For the others, checkout calculates the delivery charge for your address.

Checkout shows delivery as its own line, together with tax and the order total, before you pay. The full detail is in our shipping policy.

We deliver within the continental United States. If your address is in Alaska, Hawaii or a US territory, or is a PO box, please contact us before ordering.

Each piece ships from the warehouse of the brand that makes it, so timing depends on the item. Small parcels usually arrive within a week, and large pieces that travel by freight take longer.

Your order confirmation gives the expected delivery window for your specific items, and our shipping policy lists typical times for each delivery method.

A room usually brings together pieces from several brands, and each brand ships from its own warehouse. Each shipment travels on its own schedule, and we email tracking for each one as it ships.

Large pieces travel by freight, and the carrier calls you first to arrange an appointment. Someone aged 18 or over needs to be there to sign for the order.

Freight delivery brings your order to the first dry, accessible point at your address, such as inside the front door or a garage. Please check every carton before you sign, and write any damage on the delivery receipt. Our shipping policy explains exactly what to check.

Tell us within 48 hours of each delivery through the contact form, with photographs of the item and its packaging. We repair, replace or refund it in full, including any delivery charge you paid, and it costs you nothing.

Most unused items in their original packaging can be returned. A change-of-mind return has costs, including return freight and a restocking fee, and some items, such as made-to-order pieces, cannot be returned.

Please read our returns policy before ordering, and contact us before sending anything back so we can give you the right return address.

Yes, until it ships, and cancelling before dispatch costs nothing. Freight orders go to the warehouse quickly, so please contact us with your order number as soon as you can.

We accept all major credit and debit cards, processed securely by Stripe. We never see your full card number, and your statement will show CRADLE AND HEARTH.

Sales tax is calculated at checkout for your address and shown before you pay.

No. You check out with your name, email, phone number and delivery address. We need a phone number because freight carriers call to arrange delivery.

Your confirmation email arrives as soon as the order is placed. We then email tracking for each shipment as it leaves the warehouse. If you have a question about an order, use the contact form and include your order number.